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How Good Is Your Company At Change?

In Uncategorized by Connie Powell

Full article with thanks to: hbr.org/2021/07/how-good-is-your-company-at-change It was a month like no other that Delta Air Lines had ever experienced: March 2020. Travel bans and rising coronavirus fears sent bookings into negative territory—more customers were cancelling upcoming trips than booking new ones—and at the nadir, the airline cut 85% of its flights. Not even the terrorist attacks of 9/11 had precipitated such …