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Change Management: 10 Tips for Effective Change

In Uncategorized by Roger Lewis

Full article with thanks to: forbes.com/sites/janesparrow/2021/05/07/ten-tips-for-effective-change-management-that-puts-your-team-first More so than ever right now, teams are working in a fully remote or hybrid way. This means it’s more important than ever to have effective change management strategies in place, to suit this new way of working.  For leaders, an important part of this is making sure that we do everything in our …

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How Breaking Down Silos in the Insurance Sector Creates Market Advantage

In Uncategorized by Roger Lewis

Full article with thanks to: information-age.com/digital-transformation-in-the-insurance-sector-cultural-and-organisational-123494851 Changing an organisation’s culture takes more than simply communicating a directive. Some insurance providers have been around for almost 200 years — over which time their culture, and organisational structure have grown and evolved. Habits take time to undo, and change happens slowly. For many insurers, there can be an institutional reluctance to take …

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Don’t Forget About The Customer!

In Uncategorized by Roger Lewis

Full article with thanks to: insurancebusinessmag.com/us/news/technology/digital-transformation-must-happen-across-entire-insurance-ecosystem-226451.aspx The global COVID-19 pandemic has placed insurance technology under the spotlight. It has weeded out the digital front-runners from the digital dawdlers and has highlighted the importance of innovation across the entire insurance value chain, from client prospecting and acquisition through to underwriting and claims adjusting. While any immediate technological changes introduced by insurers …

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Why Must Insurance Claims Handling Go Digital?

In Uncategorized by Roger Lewis

Full article with thanks to: hbr.org/sponsored/2021/06/video-quick-take-crawford-co-s-rohit-verma-on-why-digital-transformation-needs-to-happen-in-the-insurance-industry Julie Devoll, HBRWelcome to the HBR Video Quick Take. I’m Julie Devoll, editor for special projects and webinars at HBR. In this episode, we’re joined by Rohit Verma, CEO of Crawford & Company. We’ll discuss digital transformation in the [insurance] claims sector. Rohit, thank you so much for joining us today. Rohit Verma, Crawford …