Business Process Management
What is Business Process Management (BPM)?
BPM is a way of controlling the processes that are present in an organisation.
In more detail, it is how we study, identify, change, and monitor business processes to ensure they run smoothly and can be improved over time.
BPM is best thought of as good business practice, formalising and embedding better ways for work to get done.
Successfully employing BPM in an organisation involves the following:
- Organising work around outcomes not tasks to ensure proper focus is maintained.
- Correcting and improving processes before (potentially) automating them; otherwise all you’ve done is make the mess run faster.
- Establishing processes and assigning ownership so the improvements do not simply drift away – and they will, as human nature takes over and the momentum peters out.
- Standardising processes across the organisation so they can be more readily understood and managed, errors reduced, and risks mitigated.
- Enabling continuous change so the improvements can be extended over time.
- Improving existing processes, rather than building radically new or “perfect” ones.
- BPM should not be a one-time exercise. It should involve a continuous evaluation of the processes and include taking actions to improve the total flow of processes. This all leads to a continuous cycle of evaluating and improving the organization.
The practical steps that need to be followed in BPM are:
- Analysis of the current way of working (the “as is”)
- Re-design improved ways of working (the “to be”)
- Implement the new state
- Monitor the changed state
- Manage the processes to keep them aligned
- Automate the improved processes (if required)
Fuse has delivered multiple process improvements for different organisations, so if this is your next operational challenge, do get in touch.